You are working as a Case Manager at CareShore, a not-for-profit organisation delivering various programs to a diverse community involving case work and group activities. Your Community Services Manager mentions how CareShore has grown considerably in the last few years and that, in the last few months, new staff have been employed from a variety of diverse backgrounds. Due to considerable growth, CareShore has assessed the need for reframing their organisational communication procedures and protocols to meet local community needs.
One of the key challenges for CareShore is to ensure that their communication strategic plan reflects the diversity of their staff and community. Your Community Services Manager has requested you to temporarily join the administration team to analyse and review the current communication strategies to develop and implement a communication plan that addresses diversity.
Your tasks will be:
Research your own community to identify the most common ethnic groups within your area.
Determine the communication needs of the diverse community and staff.
Determine organisational strategic plans to communicate with diverse clients and staff.
Attachments:
5536743_1_e1141-m1-assessment2-saq-32507b-02-2.docx
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