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  • [ANSWERED] Oops!

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  • [ANSWERED] Many have questioned why a felon should lose their right to vote for the rest of their lives….

    Many have questioned why a felon should lose their right to vote for the rest of their lives. Some States have begun to allow certain felons the ability to regain this right. This topic is a nice debate in and of itself. Another right that people can lose is the right to bear arms. As an ADA, I prosecute Domestic Violence crimes. If the person is convicted, they lose their right to own a firearm. One case I had to prosecute was when a couple were drunk and started arguing and then shoving each other. Technically, the elements of the crime were there to find the original aggressor guilty, but should that person lose their right to own a gun over a shoving match? Please comment on where you stand on this issue and why. Min 50 words or more

  • [ANSWERED] Jane, a petite just-turned-3-year-old, is new in Kristen’s class. Jane’s father brings her to…

    Jane, a petite just-turned-3-year-old, is new in Kristen’s class. Jane’s father brings her to school each
    day at breakfast time.
    As required by licensing and the USDA food program, the school serves milk at breakfast and lunch.
    Like a number of children in the class, Jane refuses milk and drinks water instead. Kristen allows
    children to make this choice. One day Jane’s father tells Kristen that he and his wife do not want her to
    allow Jane to drink water until she has drunk at least a full cup of milk. Kristen assures them that she
    will encourage Jane to drink her milk.
    At the next meal, Kristen tells Jane that her family wants her to drink milk so she’ll be healthy and grow
    strong. Jane sobs uncontrollably. Kristen comforts her and allows her to drink water. She tells Jane she
    will talk to Jane’s father about letting her drink water. Jane’s eyes grow wide, and she sobs even
    harder, saying, “Don’t tell Daddy! Don’t tell Daddy!”
    Consider the questions below to prepare for your assignment responses:
    • Should Kristen honor the wishes of the family or allow Jane to continue to drink water instead of
    milk? How could she use the NAEYC Code to guide her thinking and decision making in this
    situation?
    • What suggestions do you have for Kristen if her team is not in agreement with her decision on
    how to handle this situation? How would she handle this conflict within her team in a
    professional and ethical manner?
    Attachments:
    5521674_1_CE401-U10-AssignmentTemplate.docx
    5521674_2_Unit-10-CE401-Assignment-Instructions.docx
    5521674_3_CE401-U10-CaseStudy-Jane.pdf
    5521674_4_NAEYC-Code-of-Ethical-Conduct.pdf

  • [ANSWERED] STRYKER’S USE OF TEAMWORK IN REDESIGNING SURGICAL EQUIPMENT…

    Case Study:
    STRYKER’S USE OF TEAMWORK IN REDESIGNING SURGICAL EQUIPMENT
    The Stryker Corporation was built on innovation. “When Dr. Homer Stryker, an orthopedic surgeon from Kalamazoo, Michigan, found that certain medical products were not meeting his patients’ needs, he invented new ones. As interest in these products grew, Dr. Stryker started a company in 1941 to produce them. The company’s goal was to help patients lead healthier, more active lives through products and services that make surgery and recovery simpler, faster and more effective.” Homer Stryker started the Orthopedic Frame Company to sell devices for moving patients with spinal injuries. A short time later, he invented the first power tool for removing plaster casts after patients’ broken bones had healed. After that, the company began providing hospital beds. These early initiatives, but especially the oscillating cast saw, formed the foundation of what is now the Stryker Corporation, one of the leading companies in the worldwide market for orthopedic devices. Stryker, headquartered in Michigan, employs over 15,000 people with most of its operations being in the United States, Europe, and Japan. As a leading medical technology company and one of the largest in the $28.6 billion worldwide orthopedic markets, Stryker manufactures replacement joints such as shoulders, knees, and hips; high technology tools like imaging systems that help surgeons reconstruct body parts; and a variety of other medical devices and products, including surgical tools and hospital beds. One of Stryker’s recent orthopedic innovations was a navigation system for hip replacement surgery that permitted surgeons to observe via a computer screen the precise positioning of a hip replacement prosthesis. Due to the nature of hip replacement, the navigation system had to have the capability of withstanding the various physical stresses put on the equipment, including pounding with a surgical hammer. In addition, the navigation system
    ¾
    especially its sophisticated electronics
    ¾
    had to survive repeated sterilization under 270-degree Fahrenheit steam pressure. However, shortly after field testing of the hip replacement navigation system began, significant problems with the system were discovered. Numerous complaints were received from surgeons and the systems were returned to Stryker. Examination of the returned units revealed that the precision electronics of the system frequently failed and metal parts were broken or damaged.
    Finding a solution to the navigation system problems was assigned to Klaus Welte, vice president and plant manager for Stryker’s Freiburg, Germany facility, which was acquired in 1998. Under its previous owner, Leibinger, the Freiburg facility had developed a magnetic imaging navigation system for use in neurosurgery. After the acquisition by Stryker, the Freiburg facility applied its navigation system technology and expertise to developing other surgical tools, including ones for orthopedics. Thus, the Freiburg facility was given the responsibility for solving the problems with the hip replacement navigation system. Welte’s first challenge was assembling a team to work on solving the navigation system problem. Welte believed that the team’s success “would require both a clear view of what had to be accomplished and a deep understanding of each team member’s abilities.” “Welte assembled a team of the best people at Freiburg in operations, computer-aided design, engineering, and research. One team member was talented in structural analysis, communication, and follow-through. Another member provided the “social glue” for the team and would never stop until all tasks were complete. Still another team member was an organizer who helped keep the team on task and from rushing ahead before it was ready. Yet another team member was especially knowledgeable regarding how a product design will successfully survive the manufacturing process. Another person was noted for highly innovative
    ¾
    indeed visionary
    ¾
    product design ideas. Although each team member’s abilities were important, how those abilities fit together was equally important. According to Welte, “Creating an effective team requires more than just filling all the job descriptions with someone who has the right talent and experience.
    ¼
    By no means can you substitute one engineer for another. There are really very, very specific things that they are good at
    ¼
    and how well the team members’ abilities combine is as important as the abilities themselves.” How well the Stryker team jelled became evident in their approach to problem-solving. Due to the number of problems with the hip replacement navigation system, the Freiburg team addressed each problem separately, beginning with the most crucial issue and working down to the relatively minor problems. The solution for each problem was thoroughly tested before moving on to the next issue. Consequently, the team did not have a fully assembled prototype until all the problems were addressed. This approach proved successful, both in terms of the ultimate success of the prototype design and the team working effectively together as problem-solvers. In the first nine months after the redesigned hip replacement navigation system was released, the company did not receive a single complaint from surgeon’s? an incredible achievement for complex surgical equipment.
    SOURCE
    : This case was written by Michael K. McCuddy, The Louis S. and Mary L. Morgal Chair of Christian Business Ethics and Professor of Management, College of Business Administration, Valparaiso University.
    DISCUSSION QUESTIONS
    1. Describe how the Group Task roles and Group Social maintenance functions are operating within the Freiburg team.
    2. Discuss the extent to which the characteristics of well-functioning, effective groups accurately describe the Freiburg hip replacement navigation system, team.
    3. Explain why teamwork is important to effectively solve the problems which field testing of the hip replacement navigation system revealed.
    4. Explain why diversity and creativity are important to the effective functioning of the Freiburg team.
    Instructions for assignment
    Purpose of the Assignment & Learning Outcomes:
    Completing this assignment successfully will demonstrate your ability to
    • How successful teams are formed and perform
    • Group Task roles and Group Social Maintenance roles
    • Group Diversity- Use of decision making and problem solving in groups
    • How successful groups behave and perform
    Instructions/Details:
    Please ensure to include the components as described below.
    1. Break out into your groups. A group should consist of 4 to 5 students.
    2. Only one submission per group is to be done by the group leader.
    3. Make sure that names and the student numbers of the group members are on the cover page. 4. Microsoft word file formats only. No other file formats are acceptable
    5. Read the case study (below) and answer the 4 questions at the end of the case study.
    6. Answers must contain theory, examples from the case study and your own analysis.
    7. Use, “Group Development” (Chapter 2), “Group member participation” (Chapter 3), “Diversity in Groups” (Chapter 4), “Decision making and problem solving in groups” (Chapter 9), Critical Thinking and Argumentation (Chapter10) and other relevant theories and information to answer the questions. You may use other theoretical material if you so wish.
    Formatting and Submission Information
    • The assignment must be original and written by the students. Plagiarism and/or cheating offenses will be reported as per policies and procedures in place.
    • The assignment must be submitted as an electronic document in Word format with maximum 4 pages (in addition to cover page and references page if applicable).
    • Students are reminded to format their assignment template with a cover page, header including student names, program title, course title, and submission date.
    • The assessment will be based on 80/20 scheme: 80% content, and 20% composition. It is expected that students review their assignments for spelling, grammar, and punctuation before submission the file for marking. Upon review of the assignments, the instructor will determine whether deficiencies in the assignment will justify not applying the full mark. Examples of deficiencies are: not following the assignment format guidelines, spelling errors, lack of punctuation or incorrect punctuation, grammar, applicable references not listed properly or other forms of plagiarism.
    Tips for a Successful Assignment
    A. Planning
    i) Ensure that you are clear about the instructions and expectations for the assignment.
    ii) Ensure you understand the concepts focused by the assignment (and provided in the course materials).
    iii) Before you start composing your assignment, you may want to prepare an outline mapping out all the information you collected and how it fits in the assignment topics (and structure) you must cover.
    B. Pacing the work
    i) Estimate how much time you plan to allocate planning, drafting, and revising your assignment.
    ii) In the planning phase, you may want to have a time interval between collecting and triaging information. This will ensure you will not rush in using information that may not be useful, or using it solely due to time constraints as opposed to the worth of its content.
    C. Organising your assignment In addition to following the instructions, please ensure to spell check your assignment, check format, and the final visual appearance of your document.
    Policies
    Referencing – For referencing and/or citations, please use APA guidelines found at
    https://owl.purdue.edu/owl/research_and_citation/apa_style/apa_formatting_and_style_guide/general_format.html
    Plagiarism and Cheating – Plagiarism and/or cheating offenses will be reported as per policies and procedures in place. Any evidence of cheating/academic offense will result in having the assignment rejected and a mark of zero, as well as the offense documented by the instructor with the administration.
    Attachments:
    5521675_1_hin-final-as.docx

  • [ANSWERED] You must read the Regional Gardens Case Study in Interact before attempting this question…

    REGIONAL GARDENS CASE STUDY REGIONAL GARDENS LTD IS A COMPANY THAT RUNS A FEW RELATED GARDENING ENTERPRISES. IT HAS A LARGE DISPLAY GARDEN THAT IT OPENS FOR PUBLIC INSPECTION SEVERAL TIMES A YEAR. THESE ENTERPRISES INCLUDE THE REGIONAL GARDENS NURSERY WHICH SELLS PLANTS AND GARDEN SUPPLIES TO THE PUBLIC, AND REGIONAL GARDEN PLANNERS WHICH PROVIDES GARDEN ADVICE, DESIGN AND CONSULTANCY SERVICES. REGIONAL GARDENS LTD HAS A SMALL DATA CENTRE AT ITS MAIN SITE IN BATHURST WHERE THE COMPANY’S SERVERS AND DATA STORAGE IS LOCATED. THE COMPANY HAS THE FOLLOWING SERVER INFRASTRUCTURE: • 2 X ACTIVE DIRECTORY DOMAIN CONTROLLERS ON WINDOWS SERVER 2008 R2, (2 X XEON 3.6GHZ, 8GB RAM, 140GB HDD); • 3 X SQL SERVER 2003 DATABASE SERVERS ON WINDOWS SERVER 2003 (2 X XEON 2.8GHZ, 4GB RAM, 250GB RAID-5 ARRAY); • 1 X EXCHANGE 2007 EMAIL SERVER ON WINDOWS SERVER 2008 R2 (2 X XEON 3.6GHZ, 8GB RAM, 250GB RAID-1 ARRAY); • 4 X WINDOWS SERVER 2003 FILE AND PRINT SERVERS (2 X XEON 2.8GHZ, 4GB RAM, 250GB RAID-1 ARRAY); • 2 X WINDOWS SERVER 2008 R2 RUNNING MICROSOFT SHAREPOINT 2013 (2 X XEON 2.8GHZ, 4GB RAM, 250GB RAID-5 ARRAY); • 2 X RED HAT ENTERPRISE 5 LINUX SERVERS RUNNING APACHE AND TOMCAT (2 X XEON 2.8GHZ, 16GB RAM, 140GB HDD). THIS INFRASTRUCTURE HAS NOT BEEN UPDATED FOR SOME TIME AND THE REGIONAL GARDENS BOARD IS CONCERNED THAT A FULL UPGRADE MAY NOW COST THEM MORE THAN IT IS WORTH. THE BOARD IS NOW CONSIDERING MOVING SOME, OR ALL, OF THEIR CURRENT INFRASTRUCTURE INTO THE CLOUD. THE BOARD SEES THIS AS A STRATEGIC MOVE TO FUTURE-PROOF THE COMPANY AND IS LOOKING TO A MOVE TO THE CLOUD TO ENSURE THAT ITS SERVICES ARE: • READILY AVAILABLE AND ALWAYS ACCESSIBLE, • CAPABLE OF HANDLING HEAVY LOADS IN TIMES OF PEAK DEMAND, • CAPABLE OF SERVING DOWNLOADS TO USERS AS REQUIRED, • SECURE FROM ATTACKS, • CAPABLE OF PROVIDING DETAILED REPORTS ON USAGE. REGIONAL GARDENS IS CONSIDERING THE FOLLOWING STRATEGIC PROPOSAL: • THEY PLAN TO RETAIN THEIR DATA CENTRE SOLELY FOR ARCHIVAL AND LONG-TERM DATA STORAGE. THIS WOULD ENTAIL UPDATING THEIR DATA STORAGE INFRASTRUCTURE IN THE BATHURST DATA CENTRE AND MOVING ALL OTHER INFRASTRUCTURE INTO THE CLOUD. • THEY PLAN TO INITIALLY MOVE ALL THEIR WEB SERVICES INTO THE CLOUD IN ORDER TO PROVIDE AN INCREASED LEVEL OF HA (HIGH AVAILABILITY) AS WELL AS A BETTER DEGREE OF FLEXIBILITY IN SUPPLYING DATA TO THEIR CUSTOMERS AND EMPLOYEES. THEIR WEB SERVICES ARE RUNNING ON THE CURRENT RED HAT ENTERPRISE LINUX SERVERS USING APACHE TOMCAT • THEY PLAN TO CHANGE THEIR CURRENT WEB SOFTWARE ARCHITECTURE TO TAKE ADVANTAGE OF THE FLEXIBILITY AND SCALABILITY THAT CAN BE GAINED BY MOVING TO A MICROSERVICES MODEL (THIS WOULD ENTAIL THE USE OF SUCH SERVICES AS AWS LAMBDA OR AZURE FUNCTIONS, CONTAINERS, DATA SERVICES, AND CLOUD EDGE CAPABILITY AND MONITORING). ALL MICROSERVICES ARE TO BE DESIGNED SO THAT THEY CAN BE EASILY MOVED FROM ONE CLOUD TO ANOTHER TO SUIT REQUIREMENTS OR TO TAKE ADVANTAGE OF PRICE DIFFERENTIALS. • THEY ALSO PLAN TO MIGRATE THEIR GARDEN DESIGN LOB (LINE OF BUSINESS) APPLICATIONS TO THE CLOUD IN ORDER TO INCREASE THE APPLICATION’S FLEXIBILITY AND AVAILABILITY. THE GARDEN DESIGN LOB APPLICATION SUITE WILL REQUIRE: O SEVERAL IAAS INSTANCES RUNNING WINDOWS SERVER 2019 O SEVERAL PAAS INSTANCES FOR MICROSOFT SHAREPOINT 2019 ENTERPRISE • REGIONAL GARDENS WOULD LIKE TO KEEP THEIR GARDENING DATA SETS IN AUSTRALIA. THE REGIONAL GARDENS BOARD IS CONTEMPLATING THIS STRATEGY TO INCREASE THE COMPANY’S FLEXIBILITY AND RESPONSIVENESS. THE BOARD ALSO EXPECTS TO ACHIEVE SIGNIFICANT SAVINGS BY MIGRATING TO A CLOUD BASED ICT INFRASTRUCTURE. THEY APPRECIATE THAT THIS WOULD ENTAIL RETRAINING FOR: • THEIR EXISTING ICT STAFF SO THAT THEY CAN MANAGE THE NEW CLOUD BASED INFRASTRUCTURE, • THEIR DEVELOPMENT STAFF SO THAT THEY CAN START TO DEVELOP USING A MICROSERVICES MODEL. REGIONAL GARDENS HAVE SOME 70 GARDEN DESIGN, HORTICULTURAL AND SUPPORT STAFF THAT WORK ON DIFFERENT PROJECTS FOR CLIENTS IN NEW SOUTH WALES. THE BOARD HAS BEEN LOOKING AT THE STEADY INCREASE IN WORKLOAD IN GARDEN DESIGN AND CONSULTING AND WANT TO EXPAND THIS BUSINESS UNIT INTO AN AUSTRALIAWIDE ENTERPRISE. THEY HAVE BEEN ADVISED THAT A MOVE TO USING A CLOUD BASED INFRASTRUCTURE WOULD BE AN ADVANTAGE TO THEM. CURRENTLY THE DESIGNERS USE A LOCALLY INSTALLED DYNASCAPE SOFTWARE SUITE ON EACH OF THEIR PCS (THE DYNASCAPE SYSTEM REQUIREMENTS ARE AN I7 PROCESSOR, A MINIMUM OF 4GB RAM AND A MINIMUM 2GB HDDR6 VIDEO CARD) ON EACH PC. BUT DYNASCAPE NOW OFFERS IT’S SOFTWARE ON AN SAAS BASIS (SEE HTTPS://WWW.DYNASCAPE.COM/ AND HTTPS://WWW.CAPTERRA.COM.AU/SOFTWARE/5930/DYNASCAPE#ABOUT). THE BOARD IS PARTICULARLY CONCERNED ABOUT THE SECURITY OF THEIR GARDEN DESIGN PROCESS AND THEIR INTELLECTUAL PROPERTY FOR GARDEN DESIGN. THEY ARE ALSO CONCERNED TO KEEP THEIR CLIENT DATA SECURE. ACCORDINGLY, THEY ARE LOOKING FOR A SOLUTION THAT KEEPS THEIR DESIGN AND CLIENT DATA ON THE COMPANY’S OWN SERVERS IN ITS BATHURST DATA CENTRE.
    TASK
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    You must read the Regional Gardens Case Study in Interact before attempting this assignment
    Regional Gardens Ltd is a company that runs a number of related gardening enterprises. It has a large display garden that it opens for public inspection a number of times a year. These enterprises include the Regional Gardens Nursery which sells plants and garden supplies to the public, and Regional Garden Planners which provides garden advice, design and consultancy services.
    Regional Gardens has engaged you as a consultant to advise them on the use of Cloud Computing in their daily operations and they have asked you to prepare a report for their Board that looks at the following aspects of the proposal:
    The first step of the board’s plan is to move the Regional Gardens website and associated web services into the cloud. However, they want some further information on:
    Whether an IaaS or a PaaS model would be more appropriate for their web services and the advantages and disadvantages of each model in this case (15 marks).
    The board also want their web services architecture to be more resilient than in the past, and they want you to recommend an architecture to achieve resiliency (15 marks).
    In keeping with the their new security policy, the Board want to keep all client and transaction data in the Bathurst Data Centre and not in the cloud. This means that clients accessing the Regional Gardens web site and web services will need to have any data that they upload stored in the Bathurst Data Centre.
    Describe to the Board how you would arrange to have client data that is uploaded to the Regional Gardens web site and services stored in the Bathurst Data Centre. (15 marks)
    Describe the advantages and disadvantages of this approach. (15 marks)
    Regional Gardens want to ensure that all their staff have the ability to access office automation, such as email, word processing and spreadsheet capabilities, as well as online storage for their files, whether they are in the office, at home, or deployed on a customer’s site in the field. The Regional Gardens board is very concerned to learn about the critical issues, other than cost, that may affect the supply of Cloud based office automation to their staff. You will need to prepare a report on the best way to provide office automation for Regional Gardens. Your report should:
    Provide Regional Gardens with TWO different approaches to providing office automation to their staff; (10 marks)
    Outline the major benefits and issues with each approach; (5 marks)
    Provide a summary of your advice to this company along with your recommendation about which option to choose. (5 marks)
    The garden design unit uses the DynaScape software suite, which is installed locally on their laptops, to design gardens and landscapes for their clients. The design staff often spend long periods at a clients property while collecting data and designing. The Board are uncertain if they should retain local installations of this software or subscribe to the SaaS version of DynaScape. Discuss the advantages and disadvantages of both approaches. (20 marks)
    Your report should not exceed 10 pages, excluding references.
    RATIONALE
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    This assessment task will assess the following learning outcome/s:
    be able to compare and evaluate the ability of different cloud computing architectures to meet a set of given business requirements.
    be able to evaluate a set of business requirements to determine suitability for a cloud computing delivery model.
    MARKING CRITERIA AND STANDARDS
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    Question
    HD
    DI
    CR
    PS
    FL
    1a. IaaS/PaaS evaluation (15 marks)
    Clear, comprehensive
    description of IaaS and PaaS architectures and their uses, advantages and disadvantages clearly identified & fully discussed
    Detailed description of
    IaaS and PaaS architectures and their uses, advantages and disadvantages identified & discussed
    Good description of IaaS and PaaS architectures and their uses, many advantages and disadvantages mostly identified & discussed
    Adequate description of
    IaaS and PaaS architectures and their uses, some advantages and disadvantages identified & discussed
    Incomplete or inadequate description of IaaS and PaaS architectures and their uses, with few or no advantages and disadvantages identified & discussed
    1b. Possible Web services architecture (15 marks)
    Clear, comprehensive description of a possible Web services architecture and its advantages and disadvantages clearly identified & fully discussed
    Very good description of a possible Web services architecture and its advantages and disadvantages identified & discussed
    Good description of a possible Web services architecture with some advantages and disadvantages identified & discussed
    Adequate description of a possible Web services architecture with a few advantages and disadvantages identified & discussed
    Inadequate or incomplete description of a possible Web services architecture with few or no advantages and disadvantages identified or discussed
    2a. Data storage (30 marks) Clear, comprehensive description of a possible data storage architecture and its advantages and disadvantages clearly identified & fully discussed
    Very good description of a possible data storage architecture and its advantages and disadvantages identified & discussed
    Good description of a possible data storage architecture with some advantages and disadvantages identified & discussed
    Adequate description of a possible data storage architecture with a few advantages and disadvantages identified & discussed
    Inadequate or incomplete description of a possible data storage architecture with few or no advantages and disadvantages identified or discussed
    3. Office automation (20 marks)
    Clear, comprehensive description of two different OA approaches, benefits and issues clearly identified & discussed, clear recommendation made
    Very good description of two different OA approaches, most benefits and issues identified & discussed, recommendation made
    Good description of two different OA approaches, many benefits and issues identified & discussed, recommendation made
    Adequate description of two different OA approaches, some benefits and issues identified & discussed, recommendation made
    Inadequate or no description of two different OA approaches, few or no benefits and issues identified & discussed, no recommendation made
    3. Use of Dynascape software (20 marks)
    Clear, comprehensive discussion of how to deploy this software with advantages and disadvantages clearly identified and fully discussed
    Very good discussion of how to deploy this software with most advantages and disadvantages identified and discussed
    Good discussion of how to deploy this software with many advantages and disadvantages identified and discussed
    Adequate discussion of how to deploy this software with some advantages and disadvantages identified and discussed
    Inadequate or incomplete discussion of how to deploy this software with few or no advantages and disadvantages identified or discussed
    Spelling, Grammar, Presentation
    Up to 5 marks may be deducted for poor presentation, spelling and grammar
    APA referencing
    Up to 5 marks may be deducted for not providing or following the proper APA 7th edition style of referencing.
    Note that the guide for APA referencing is provided in the Resource Section of the ITC561 Interact site.

  • [ANSWERED] The purpose of this individual assessment is to foster students’ ability to evaluate the use of…

    Assessment Description.
    The purpose of this individual assessment is to foster students’ ability to evaluate the use of service
    design and service-dominant logic in the delivery of service experiences by justifying the most
    effective characteristics of service-based industries and the service economy.
    Assessment Instructions
    Before making a choice, please conduct preliminary research first to determine the availability of
    information. If you find that the number of sources about your chosen tourism and hospitality
    organisation is limited, please consult your workshop facilitator to discuss an alternative
    organisation.
    Once you have chosen a tourism and hospitality organisation, you are to undertake an analysis of
    the following aspects:
    ? Provide a concise overview of the chosen organisation and its total service offering.
    ? Critically evaluate the organisational use of service design and service-dominant logic and
    provide detailed suggestions for improvement.
    ? Based on the suggestions for improvement, propose an alternative service blueprint by
    creating a detailed visual representation of the total service over time – showing the user’s
    journey, all the different touchpoints and channels, as well as the behind the scenes parts of a
    service that make it work. You may wish to use Canva or PowerPoint to create the service
    blueprint. This part is not included in the word limit of your submission.
    Attachments:
    5521720_1_mba651-t2-2020-assessment-01-v01-managing-service-based-industries—sg-reviewed.pdf