Ever the good sport, Terri tells Tennys that she’d love to take a look at the form. But back in the office, Terri puts the ball in your court. Systematically critique Tennys’s technique as depicted in Figure and explain to him point by point what it needs to be a matchless questionnaire with a winning form. Building on your critique, tell Tennys what he should do to rewrite the form as a Web survey instead. “I love my work,” Tennys says, beginning the interview with a volley. “It’s a lot like a game. I keep my eye on the ball and never look back,” he continues. Tennyson “Tennys” Courts is a manager for Global Health Spas, Inc., which has popular health and recreation spas worldwide. “Now that I’ve finished my MBA, I feel like I’m on top of the world with Global,” Tennys says. “I think I can really help this outfit shape up with its computers and health spas.” Tennys is attempting to help your systems group, which is developing a system to be used by all 80 outlets (where currently each group handles its paperwork in its own way). “Can I bounce this off you?” he asks Terri Towell, a member of your team of systems analysts. “It’s a questionnaire I designed for distribution to all spamanagers.”
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