In this article the authors identify and examine the non-technical skill deficiencies in…

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Jackson, Denise, and Elaine Chapman. 2012. “Non-Technical Skill Gaps in Australian
Business Graduates.” Education & Training 54 (2): 95-113. doi:http://0-
dx.doi.org.prospero.murdoch.edu.au/10.1108/00400911211210224.
In this article the authors identify and examine the non-technical skill deficiencies in
Australian business graduates upon entering the workplace. Existing literature on skill gaps
has beenare compared with the authors’ hypothesis that business graduates have not
developed certain non-technical skills that are essential in successful managers. The authors’
hypothesis is supported, finding performance in meta-cognition, conflict resolution,
leadership skills, decision management and critical thinking to be particularly weak. Business
school’s curriculum holds some of the responsibility for these weaknesses. The text addresses
social skills, self-management skills and technical/administrative skills along with the
differences in academic and employer perceptions.
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