[Solved] Verbal communication skills

Assignment Prompt & Instructions

**Imagine** you are a communications specialist for a retail business providing both in-person and online customer service. Your corporation wants to explore the validity of current and new verbal communication tools and practices. You have been tasked with developing a presentation for the CEO, CIO, and COO to explore these tools and practices and recommend how the business should move forward with its customer support offerings.

**Create** a 15- to 18-slide narrated PowerPoint presentation in which you do the following:

– Research the impacts of artificial intelligence on virtual-physical reality workplace interactions.
– Discuss how verbal communications in cyber interactions are emerging with the introduction and refinement of artificial intelligence tools, applications, and other systems.
– Analyze the importance of verbal communication in cyber interactions.
– Analyze the impact, pros, and cons of 2 past (before 2020) tools or practices.
– Analyze the impact, pros, and cons of 2 present tools or practices.
– Analyze the impact, pros, and cons of 2 future (2030 and beyond) tools or practices.
– Recommend a tool or practice the retail business should use for its customer support moving forward.
– Discuss the potential financial costs of your recommendation.
– Discuss the potential psychological impact of your recommendation on customers.

**Include** an introduction, table of contents, conclusion, and references.

**Review** the following resources for assistance with creating your presentation:

– “ [How to Make a Presentation](https://player.vimeo.com/video/356244211)” ( [Transcript](https://multimedia.phoenix.edu/video/?v=356244211)) from University of Phoenix.
– “ [Record a Presentation](https://support.microsoft.com/en-us/office/record-a-presentation-2570dff5-f81c-40bc-b404-e04e95ffab33)” from Microsoft

**Cite** at least 6 sources to support your assignment.

**Format** the sources according to APA guidelines.