Sample Workflow of Answering a Telephone in an Office

Sample Workflow of Answering a Telephone in an Office

Start

Answer phone with salutation and company identification.

Identify caller and caller inquiry.

Is the call a sales call?

Politely decline offered services.

Yes

No

Is the caller’s requested recipient available?

Yes

Inform caller and requested recipient of impending transfer.

Transfer caller to requested recipient.

Does the caller wish to leave a message?

No

Politely ask the caller to try again at a better time.

Yes

Record the caller’s message, name, and contact information. Forward to intended recipient.

No

End

SAMPLE_OF_WORKFLOW

Sample Workflow of Answering a Telephone in an Office