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HRP & D – Case
Read the case and answer the questions that follow
Over the years, the employees of Mpintim Company Ltd showed a wonderful performance which led to the progress of the company. In these years, the employees really showed that they were really in control of the organisation. Their hard work projected the organisation to win the best performing organisation in the past five years. After these years, complacency set in and the organisation performance began to fall. Over the last four years the performance has been too serious that something urgent needs to be done to save Mpintim Company Ltd. The C.E.O Mr Kontonona indicated ‘I wanted us to remain the best performing organisation and because my Human Resource Manager was not giving me that, that is why I fired him. I can only work with people who can give me my sunk cost.’. In another statement the C.E.O said ‘we need help badly that if we do not do this we will have to close down’.
This led to the introduction of J.B. Consult to help Mpintim Company Ltd to be on its feet again. An investigation by J. B Consult found a damming result against the leadership of Mpintim. From the time the company was adjudged the best performing, management became complement and thought everything was perfect for the organisation. The C.E.O the sacked the HR Manager because he still wanted to spend on training and development which he thought was going to use a lot of money As a result, the C.E.O thought that there was no need for further training because employees performed well. J.B. Consult had to meet management to recommend immediate turnaround strategies if Mpintim Company Ltd wants to come out from its crisis.
J. B. Consult recommended a change in emphasis and strategic change where the organisation will have to plan for staff training and development ahead into the future so that Mpintim will plan ahead of time and this will put it back to footing. It was also recommended that this type of training should be for all staff because the organisations’ performance is the collective performance of individuals in the organisation and none should be left out. J. B. Consult finally recommended the introduction the KR Manager. Your staff should be and are the key assets you have as an organisation. The investment you put in the acquisition of technology should should heavily be spent on your staff because they can be used to achieve competitive advantage as you did in the past. There was the need for more training and development even when the company was judged as the best performing company. Following this advice, J. B Consult signed for the amount charged and left the company to cleaned their mess following the recommendations.
Mr. Kusumi, a new Human Resource Manager join the team as a result of the recommendations. Upon reading the recommendations he decided to put the company back to its rightful place as one of the best forming companies. He immediately carried out a training need analysis and got management commitment. This time the C.E.O was very committed to HR recommendations. Series of training programs were designed and implemented. Mr. Kusumi decided to use less costly methods having head of the dismissal of the former HR Manager. Among the methods he used for the traing were the lecture, coaching, mentoring and project assignment. He was particularly interested in Kolb’s Theory and used a lot of the reinforcement theory as well. After a year of Mr. Kusumi, Mpintim Company Ltd started to up its performance again. Management of the organisation became very happy they were returning to their former level. The HR Manager had to introduce various strategies to keep employee performance very high. Among the strategies implemented were overtime systems, work-life balance, employee voice, lunch discounts, various allowance, contingent pay and increase in basic pay. All these were introduced successfully because Mpintim has returned to its former position and even better and employee survey carried out indicated that everybody was happy. Profitability shot up and company recognition was improved.